The pump doesn't work so well
"I love this shampoo - it's great for my curly hair and smells amazing - but this pump bottle is not so great. The pump doesn't work very well. Something about the mechanism means the part connected to the bottle (not the part where the actual shampoo comes out) leaves it always covered in shampoo, and makes it harder to pump. I'm constantly having to clean the bottle, which isn't an issue I have with my other pump based products. I will be repurchasing the shampoo but not this particular bottle."