Standard shipping for orders $50.00 and over* FREE Standard shipping for orders under $50.00 $7.95
*Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $7.95 for all orders - both below and above $50.00.
Unfortunately, at this time we do not ship to P.O. Boxes, APO, FPO or DPO addresses. Due to aerosol shipping restrictions, we are unable to ship aerosols to Alaska and Hawaii. Shipments to Hawaii and Alaska may take 6-8+ business days.
Order Processing
Orders are fulfilled in our warehouse within 1-2 business days, Monday through Friday, excluding holidays.
Orders placed on Saturday and Sunday (or holidays) will be fulfilled the next business day.
Any order placed before 12 PM PST will be processed the same day.
Any order processed after 12 PM PST will be processed next business day.
Order Tracking
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.
Transit Times:
Like many other retailers, we’ve been experiencing delays due to the effects of the COVID-19 pandemic. However, we promise your order is on its OUAI. If your package does not arrive for any reason, we promise to make it right through a refund or replacement. As always, please reach out to us at team@theouai.com if you have any concerns or questions about your package.
We ship from the Los Angeles area. Please consult with our estimated delivery times by region below. If your package has not arrived within the estimated window for your location please email us at team@theouai.com or live chat us directly on our website!
DELIVERY LOCATION
AVERAGE TIME IN TRANSIT (business days)
West Coast
1-3
Mountain/Central
2-5
Northeast
3-5
Southeast
3-5
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