WHERE ARE OUAI PRODUCTS MADE?
OUAI Haircare products are produced without the use of parabens.
OUAI Haircare products are produced without the use of phthalates.
OUAI Haircare products are produced without the use of sulfates.
As a cruelty-free brand, OUAI does not incorporate animal testing into our development phase or at the production level. We do not provide authorization to any third parties to perform animal testing on our products. In addition, OUAI does not retail within any country that requires animal testing.
For general inquiries, please visit our Contact Us
We accept Visa, MasterCard, American Express and Discover, PayPal and Apple Pay. We do not accept cash, personal checks, money orders, or cash-on-delivery.
Sales tax will be applied to orders shipping to California, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York and Texas. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and directly pay appropriate sales tax amounts to them.
For optimal security, when an order is submitted an authorization request is sent to the issuing bank. The issuing bank then verifies billing information, the validity of the credit card, and the availability of funds. If the card information is valid and the funds are available, the bank puts an authorization hold on the funds. An authorization is only a hold on the funds for a possible future transfer of funds.
When an order is placed, two transactions will post to your account: 1) an authorization hold which holds the funds for the pending charge, and 2) a charge for the order upon shipment which removes the funds from the account.
If an order is canceled, the authorization hold will be removed from the account by the issuing bank. Please contact the issuing bank for inquiries related to the removal of authorization holds.
After an order is placed, an order confirmation email is sent to the email address provided during order placement. The order confirmation email includes the order number and all of the order details. Once an order confirmation is received it means your order is being processed and cannot be canceled. A shipment confirmation email is sent once the order ships from the fulfillment center. The shipment confirmation email includes the shipping tracking number and all of the order details.
We are unable to cancel or modify an order after it's been submitted since we aim to process all orders as soon as possible. If you have any questions about your order, please email firstname.lastname@example.org.
For security purposes, we are unable to re-direct a shipped parcel to a secondary shipping address. If a shipper is unable to complete delivery to the original shipping address provided, the parcel will be returned to the fulfillment center and processed as a return.
MAXIMUM PURCHASE POLICY
We limit orders to no more than seven units of any item. If you have any questions regarding these, please contact us by e-mail at email@example.com.
Eau de Parfums is limited to no more than four units per customer/household.
SHIPPING AND RETURNS:
SHIPPING RATES – CONTINENTAL UNITED STATES
| Ground shipping for orders $50.00 and over*
Ground shipping for orders under $50.00
* Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $7.95 for all orders--both below and above $50.00.
We do not ship to P.O. Boxes.
Due to aerosol shipping restrictions, we are unable to ship aerosols to Alaska and Hawaii.
When is the last day for holiday delivery?
December 14th for the east coast and December 16th the West Coast It's possible you could order on the 17th or later and receive your package but we don't guarantee it.
Orders are typically processed within two to three business days. Monday through Friday, excluding holidays. Orders placed on Saturday and Sunday will be processed the following Monday
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.
RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 15-day return policy
. See the full details on our Return Policy page
. We accept unopened Supplement returns within the 15-day window. Please remember the Supplements take at least 90 days for the results to become visible.
We offer free sample(s) with every purchase. Samples are added to the cart automatically and are subject to availability.
PROMOTION CODES / DISCOUNTS
The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order. You must be logged into your account to apply the code to your order. Only one promo code per order and in some cases promo codes can only be redeemed once per person. Promo codes and discounts cannot be added to an order after it has been placed. All promo codes are available for a limited time, while supplies last, cannot be use once expired, have no cash value or be applied to previous purchases.
When checking out on a mobile device the promo or discount code must be entered at checkout under order summary. Promo codes and discounts cannot be added to an order after it has been placed.
DIGITAL GIFT CARDS:
HOW DO I REDEEM A DIGITAL GIFT CARD?
The digital gift card code must be entered in the gift card/discount box at checkout before placing the order. Digital gift card codes cannot be added to an order after it has been placed.
When checking out on a mobile device the gift card code must be entered at checkout under order summary. Digital gift card codes cannot be added to an order after it has been placed.
DO DIGITAL GIFT CARDS EXPIRE?
No, digital gift cards do not expire.
WHAT IF I LOSE THE DIGITAL GIFT CARD EMAIL?
We typically do not replace lost or stolen digital gift cards. However please feel free to email us at firstname.lastname@example.org with the name and email of the purchaser and, in some cases, we may be able to help.
CAN I USE THIS DIGITAL GIFT CARD IN STORE?
CAN DIGITAL GIFT CARDS BE RELOADED?
Unfortunately, digital gift cards cannot be reloaded.
CAN MORE THAN ONE DIGITAL GIFT CARD BE USED TOWARDS A PURCHASE?
Yes, you can redeem another digital gift card during checkout.
HOW DO I CHECK MY BALANCE?
If the digital gift card is associated with your account, then you can check the balance by using the link provided in the gift card email. If you do not have an account email us at email@example.com with the name used on the order and we will let you know your balance.
WHEN WILL I RECEIVE THE EMAIL FOR MY DIGITAL GIFT CARD CODE?
When you purchase a digital gift card, it will typically be emailed to you within hours if the order only contains the digital gift card. If you ordered a digital gift card as well as physical products, you will receive your digital gift card via email when the physical products ship.
CAN I CANCEL THE PURCHASE OF A DIGITAL GIFT CARD?
You may not cancel your digital gift card once it is received. Purchasers who wish to cancel a digital gift card order prior to its delivery should contact firstname.lastname@example.org.
OUAI digital gift cards are not returnable.
CAN DIGITAL GIFT CARDS BE USED IN CONJUNCTION WITH A DISCOUNT CODE?
Yes, digital gift cards are a form of payment.
HOW DO I JOIN THE OUAI LOYALTY PROGRAM?
Join our loyalty program by creating an account on theOUAI.com
HOW DO I EARN POINTS?
Earn points by making purchases and taking actions on our site like leaving reviews or following us on Instagram and Facebook. View more ways to earn here
HOW DO I REDEEM MY POINTS?
Redeem your points for rewards by logging into your theOUAI.com
account and visiting the rewards panel here
. Select the reward you want and claim it when you place your next order.
I'VE TAKEN ACTIONS ON THE SITE BUT MY TIER HASN'T CHANGED, WHY?
Tiers are based on spending only. Every time you make a purchase you'll move closer to the next tier.
I DON'T HAVE ACCESS TO CERTAIN REWARDS, WHY?
Some rewards are exclusive to higher tier levels. Keep making purchases on theOUAI.com
to unlock more rewards.
WHAT ELSE DO I NEED TO KNOW ABOUT YOUR LOYALTY PROGRAM?