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COVID-19 Precautions

Our hearts go out to everyone affected by the COVID-19 crisis. 


Our warehouse and distribution centers have implemented additional protocols to safely protect both employees and the orders they work hard to prepare. Due to these expanded safety measures, along with high demand, our warehouse partners and shipping carriers are experiencing delays. Please consult our shipping guidelines to view the expected delivery timeline for your region. We appreciate your patience as our hardworking team works safely and swiftly, to get your package to you.


To view the expected delivery timelines for your region, please see here. 


The safety of our team, customers and communities is our top priority. Accordingly, our warehouse and distribution centers are following the guidelines of the World Health Organization (WHO), the Centers for Disease Control (CDC) and state and local authorities. Our safety precautions are firmly in place, and the WHO and CDC have advised that there is minimal risk of virus transmission when handling mail and packages. You can read more about our fulfillment and distribution center's COVID-19 preparedness plan here: https://thedispatch.pitneybowes.com/retail/market-trends/coronavirus-covid-19-update-from-pitney-bowes/


Our team at OUAI wants every customer and employee to feel supported during this time. The effect of COVID-19 on our society has been overwhelming, and continues to place stress on many.  We are here to listen and help however we can. Email us team@theouai.com or live chat us on theouai.com with any questions.

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