BYOB FAQs
BYOB is only available on theOUAI.com. No promo code necessary.
The mini-tote is limited to one per order and will automatically be added to your cart and will not be included in any ongoing subscriptions. Discounts as listed and only apply to items purchased through the bundler experience. Savings of up to 35% off, depend on the combination of products chosen in addition to the perceived Mini Tote value. Mini Tote is not sold in retail and pricing is based on similar items in the us market. Not valid on previous purchases. Other restrictions may apply. OUAI reserves the right to modify or cancel this offer at any time without notice.
Q: Can I build my own bundle with any product?
A: BYOB is only available for select products, and only for those featured on the Build-Your-Own-Bundle Experience Page here.
Q: Can I purchase the OUAI Mini-tote separately?
A: The OUAI mini-tote is not available for purchase alone at this time. Only orders purchased from the BYOB experience page will include the mini-tote bag. One tote per order and shipment.
Q: Can I exchange which products are in my bundle?
A: Only the selected products within the BYOB experience page will include the OUAI mini-tote bag and any applicable discounts. We are not able to accommodate product exchanges.
Q: I live outside the US, can I purchase a Build-Your-Own-Bundle?
A: At this time, Build-Your-Own-Bundle is only available for US orders. We are not able to ship internationally.
Q: Can I subscribe to receive my bundle products monthly?
A: Subscriptions are available for BYOB! In addition to free shipping, and up to 35% savings, you’ll receive an additional 5% off with your monthly subscription order, as well as the OUAI mini-tote bag with your first shipment.
Only the first shipment will include the OUAI mini-tote, not on subsequent shipments.
Q: Can I mix and match products between the full-size and travel-size options?
A: The two categories of bundles (OUAI EVERY DAY and ON YOUR OUAI) cannot be mixed and matched. Only products within each category can be chosen for your bundle.
Q: Do I need a discount code?
A: No code is necessary! The mini-tote bag will be automatically added to your cart. Savings of up to 35% off, depend on the combination of products chosen in addition to the perceived Mini Tote value. Mini Tote is not sold in retail and pricing is based on similar items in the US market.
Q: What is the discount for my bundle?
A: Discount amounts vary, depending on the products added to your cart. Savings of up to 35% off, depend on the combination of products chosen in addition to the perceived Mini Tote value. Mini Tote is not sold in retail and pricing is based on similar items in the US market.
Q: If I purchase more than one bundle at a time, how many totes will I receive?
A: Mini-totes are limited to one tote per purchase and shipment. We are unable to include more than one mini-tote per order.
Q: Can I return my Build-Your-Own-Bundle products?
A: BYOB still qualifies for our stress-free, 45 return policy. You can find our returns portal and all instructions on how to process your return here.